business process re-engineering

Delegates will learn
  • How to recognise BPR opportunities
  • How to organise a BPR project
  • How to model business processes
  • How to maximise the use of technology
Style

A 4-day workshop with a mix of discussion and practical work that will provide delegates with the opportunity to practice the skills learned.

Target Audience

Managers who wish to use BPR as a means of maximising business performance.

Topics

THE RATIONALE FOR BPR

  • Today's business drivers
  • Defining a Business Process
  • Improvement strategies
  • Cycle time efficiencies

THE BPR METHODOLOGY

  • The BPR Methodology structure and route map
  • Starting with the end in mind
  • The Top Slice
  • Defining the “TO BE” situation
  • Understanding the “AS IS” circumstances
  • Identifying the BPR gap
  • Building the BPR Business Case
  • Implementation Planning
  • Benefits Realisation
  • The BPR programme organisation

KEY ROLES IN A BPR PROJECT

  • Identifying Stakeholders
  • Responsibilities

BUSINESS PROCESS MODELLING

  • Creating a business process Meta Model
  • Process Mapping
  • Process Flowcharts
  • Workflow diagrams
  • Process hierarchy diagrams
  • Activity flow diagrams

BUSINESS PROCESS METRICS

  • Defining what to measure and why
  • Measuring process effectiveness
  • Measuring process efficiency
  • Activity based costing

BUSINESS PROCESS ANALYSIS AND EVALUATION

  • Ishikawa diagrams
  • Solution Fishbone Diagrams
  • Critical review
  • Process Design
  • Setting a vision
  • Stakeholder analysis
  • Designing new processes
  • Design considerations

BUSINESS CHANGE ISSUES

  • Technology Enablers for change
  • Emerging technologies
  • Web
  • 3G
  • Voice recognition
  • Workflow
  • Systems integration and synergy
  • Managing the people side of change