change management

Delegates will learn
  • How to manage change effectively
  • How to apply proven frameworks to change projects
  • How to identify and overcome barriers to change
Style

A 3-day non-residential workshop with a mix of discussion and practical work that will provide delegates with the opportunity to practice the skills learned through the medium of a case study.

Target Audience

Business Analysts, Managers and staff who are involved with change programmes.

Topics

SETTING THE SCENE

  • Introduction
  • Business drivers for change
  • What is meant by change
  • Kurt Lewin's model
  • Managing the change process
  • The role of the Change Agent
  • Profile of an effective Change Agent
  • Personal assessment

WHY CHANGE HAPPENS

  • Types of change
  • Cause and effect
  • Identification of sources of change
  • Assessing likely impact

DEALING WITH EMOTIONS

  • Identifying Difficulties
  • Paradigm analysis
  • Attitudes and fears
  • Winners and losers
  • The Change Transition Curve
  • The Holmes Rahé Stress Scale
  • Managing stress

IDENTIFYING SUCCESS CRITERIA

  • Perspectives
  • Change Champions
  • The role of management
  • Profile of an effective Analyst

PLANNING FOR CHANGE

  • The Phases of Change
  • Knowing why we are here
  • Developing a vision
  • Establishing values
  • Behaving appropriately
  • Developing a Strategy
  • Establishing objectives
  • Recognising constraints
  • High level planning

FACILITATING THROUGH CHANGE

  • Change workshops
  • Team building
  • Change transition teams
  • Understanding others
  • Creative cooperation

MAINTAINING MOMENTUM

  • Handling Resistance
  • Influencing dimensions
  • Power & information
  • Resistance to change
  • Unblocking resistance

CHANGE COMMUNICATIONS

  • Information options
  • Management style

SUMMARY & CONCLUSION

  • Key learning points
  • Action planning