effective training evaluation

Delegates will learn
  • How to link training evaluation to learning and business objectives
  • How to set measurable learning objectives
  • How to define effective measures
  • How to evaluate soft versus hard skills programmes
  • How to best implement measurement processes
Style

A 4-day workshop with a mix of theory, discussion and practical exercises. 

Target audience

Those who want to adopt a more comprehensive and professional approach towards training evaluation.

Topics

SETTING THE SCENE

  • Business drivers for effective measurement
  • The place of training & measurement in employee & business development
  • The skills required to create effective measurement systems
  • Personal assessment (preliminary)

MEASUREMENT METHODOLOGIES

  • Linking training measurement to learning objectives
  • How measurement is impacted by learning styles
  • Formative evaluation
  • Summative evaluation
  • Kirkpatrick’s 4-stage Evaluation Hierarchy
  • Predictive Assessments
  • Attainment Assessments
  • Attitudinal Assessments
  • Business Benefit Assessments
  • Certification as a measurement

SETTING THE BASELINE

  • What are baselines?
  • Issues with baselines
  • Defining what can be baselined
  • Identifying prior learning and achievement
  • Hard versus soft skills baselines
  • Obtaining management support

DEVELOPING EVALUATION QUESTIONNAIRES

  • Competency and skills questionnaires
  • Attitudinal questionnaires
  • Behavioural questionnaires
  • Pre and post course evaluation

ASSESSMENT

  • Using assessors
  • Internal versus external assessors
  • Verification of assessors
  • Continuous assessment

EVALUATING DIFFERENT TYPES OF TRAINING INTERVENTION

  • The evaluation perspective: provider versus buyer
  • Evaluating public instructor-led courses
  • Evaluating tailored instructor-led courses
  • Evaluating coaching
  • Evaluating e-Learning
  • Qualitative versus quantitative evaluation

IMPLEMENTING EVALUATION

  • Don’t measure what you don’t use
  • Using the Lickert Scale for improving quantification
  • Defining roles & responsibilities
  • Cost Benefit Analysis
  • Support mechanisms that reinforce learning

SUMMARY & CONCLUSION

  • Key learning points
  • Personal assessment (final)
  • Action planning