IT team management

Delegates will learn
  • How to manage people
  • The differences between leadership and management
  • Key management techniques
  • How to run effective meetings
  • How to manage stress
  • How to build IT teams
  • How to coach IT teams
  • What makes an effective manager
Style

This intensive 5-day course provides delegates with the essential skills necessary to be an effective manager of people in any IT environment.  This course provides the delegate with many opportunities to consolidate the theory learned through a series of exercises.  Through interaction with other delegates, attendees also have the opportunity to expand their network with people facing similar types of issues. 

Target Audience

Anyone new to taking management responsibility in an IT department including: IT Team Leaders, IT Project Managers, IT Managers

Topics

SETTING THE SCENE

  • Introduction
  • Business drivers for effective managers
  • What is meant by management
  • Role of the People Manager
  • Profile of an effective IT manager
  • Personal assessment (preliminary)

LEADERSHIP & MANAGEMENT

  • Definitions - leadership versus management
  • Styles of leadership, styles of management
  • Popular leadership & management theory
  • How to put the management theory into practice
  • Exercise – Identifying your own management style

MOTIVATION

  • Definition
  • Understanding what motivates people, positive & negative motivators
  • Getting that little extra out of people
  • Popular motivation theory -  Victor Vroom’s expectancy theory, Abraham Maslow’s hierarchy of needs, Fredrick Herzberg’s hygiene factors
  • How to put the theory into practice
  • Exercise - Identifying motivated you are and how motivated your team might be

DELEGATION

  • What is delegation?
  • Why delegate?
  • How to delegate effectively
  • Understand and overcome the barriers to delegation
  • What not to delegate

ASSERTIVENESS & NEGOTIATION

  • Building and managing effective relationships
  • Types of assertion
  • A 5-stage framework for assertiveness
  • Matrix management
  • Principles of negotiation
  • A 4-stage approach to negotiating
  • How to gain a win-win situation
  • Project related negotiating (how to negotiate when you don’t have anything to bargain with

TEAM BUILDING

  • Team roles
  • The 5 stage team lifecycle
  • How to build an effective team
  • Using teamwork to overcome difficult situations
  • Inducting new team members
  • Managing team performance

MEETINGS & FACILITATION SKILLS

  • Types of project related meeting
  • Roles in a meeting
  • How to chair a meeting
  • Meeting Profile Analysis
  • Facilitation skills (Metaplan, Pinboard, Synectics)

COUNSELLING

  • Definition of counselling in the work context
  • Differences between counselling and managing
  • How to counsel staff effectively

DISCIPLINE

  • Definitions
  • Line management versus matrix management responsibilities
  • A framework for the discipline process

CONFLICT

  • Why conflict occurs
  • Types of conflict
  • Strategies for resolving conflict in the project team

STRESS MANAGEMENT

  • Definition of stress
  • Common attitudes towards stress
  • Symptoms of stress
  • Causes of stress
  • Strategies for reducing stress

COACHING

  • Definitions (coaching, mentoring, support)
  • Giving and receiving feedback
  • The 5 stage IDEAS™ framework for coaching
  • Coaching typology

7 TRAITS OF HIGHLY EFFECTIVE MANAGERS

  • Personal Vision
  • Personal Leadership
  • Personal Management
  • Personal Relationships
  • Personal Communications
  • Personal Co-operation
  • Personal Renewal

SUMMARY & CLOSE

  • Key learning points
  • Personal assessment (final)
  • Action planning